Hotel Management

Course Objective

  • Improving service quality
  • Acquiring service-oriented thinking and acting
  • Increasing intercultural competence
  • Acquiring refined manners
  • Improving conflict and managerial skills

Teaching Methods

  • Lecture
  • Group excercises
  • Role play
  • Feedback analysis
  • Self-reflection

Target group

  • Interested persons, beginners, career changers (preferably with experience in the hotel industry)

Language

  • Chinese